The privacy of visitors to our website is very important to us and we are committed to protecting it. These rules explain what we do with your personal data. Your consent to the use of cookies in accordance with our terms and conditions on your first visit to our website allows us to use cookies each time you visit our website.

Collection of personal data

The following types of personal data may be collected, stored and used:

  1. information about your computer, including IP address, geographic location, browser type and version and operating system
  2. information about your visits to and use of this website including referral source, length of visit, pages viewed and website traversal
  3. information such as the email address you enter when registering on our website
  4. information you provide when you create a profile on our website — e.g. your name, profile pictures, gender, date of birth, status, interests and hobbies, education and employment
  5. information such as your name and email address that you enter when you sign up for our email services and/or newsletters
  6. information you provide when using the services on our website
  7. information generated when you use our website, including when, how often and under what conditions you use it
  8. information related to your purchase, services used or transactions you make through our website, including your name, address, telephone number, email address and credit card details
  9. information that you submit to our website with the intention of publishing it on the Internet, including your username, profile pictures and the content of your post
  10. information contained in any communication you send to us by email or via the website, including the content itself and metadata
  11. any other personal information you send to us

Before you disclose another person's personal data to us, you must obtain that person's consent to the disclosure and processing of such personal data in accordance with this policy.

Use of your personal data

Personal data provided to us through our website will be used for the purposes set out in this policy or on the relevant pages of the website. We may use your personal data for the following purposes:

  1. managing our website and business
  2. tailoring our website to you
  3. Enabling the use of the services available on our website
  4. sending goods purchased through our website
  5. the provision of services purchased through our website
  6. sending statements, invoices, payment reminders and collecting payments
  7. Sending non-commercial commercial communications
  8. sending specifically requested email notifications
  9. sending us our email newsletter if you have requested it (you can inform us at any time if you no longer require it)
  10. sending marketing communications relating to our business or the business of carefully selected third parties that we think may be of interest to you, by post or, if you have expressly consented to this, by email or similar technology (you can notify us at any time if you no longer require marketing communications)
  11. providing statistical information about our users to third parties (however, these third parties will not be able to identify any individual user from this information)
  12. to handle questions and complaints raised by you or otherwise relating to you in connection with our website
  13. Maintaining the security of our website and preventing fraud
  14. to verify compliance with the terms of use of our website (including tracking private messages sent via our private messaging service)
  15. and other uses.

If you submit personal information for publication on our website, we will disclose and use it in accordance with the license you provide to us.

Your privacy settings can be used to restrict the disclosure of your information on our site and can be modified using the privacy controls on this site.

Without your express consent, we will not disclose your personal information to any third party for the purpose of direct marketing to them or any other third party.

Disclosure of personal data

We may disclose your personal information to any of our employees, officers, insurance companies, professional advisors, agents, contractors or subcontractors as reasonably necessary for the purposes set out in this Policy.

We may disclose your personal information to any member of our group of companies (i.e. our subsidiaries, our main holding company and all of its subsidiaries) as reasonably necessary for the purposes set out in this Policy.

We may disclose your personal information:

  1. to the extent that we are required to do so by law
  2. in connection with any pending or future legal proceedings
  3. to establish, exercise or defend our legal rights (including providing information to others to prevent fraud and reduce credit risk)
  4. to the buyer (or future buyer) of any business or assets we sell (or are considering selling)
  5. and to any person who we reasonably believe may ask a court or other competent authority to provide such personal data and where, in our opinion, such court or authority could order the disclosure of such personal data.

Except as set out in this policy, we will not provide your personal information to third parties.

International Data Transfers

  1. The data we collect may be stored, processed and transferred between any of the countries in which we operate so that we can use it in accordance with this policy.
  2. The data we collect may be transferred to the following countries that do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
  3. Personal information that you post on our website or submit for publication on our website may be available worldwide via the Internet. We cannot prevent the use or misuse of this information by others.
  4. You expressly consent to the transfers of personal data described in this section.

Retention of personal data

  1. This sets out data retention policies and procedures designed to ensure that we comply with our legal obligations regarding the retention and deletion of personal data.
  2. Personal data that we process for any purpose or purposes may not be stored for longer than is necessary for that purpose or purposes.
  3. Notwithstanding the other provisions of this section, we retain documents (including electronic ones) containing personal data
  1. to the extent that we are required to do so by law
  2. if we believe the documents may be relevant to any ongoing or future legal proceedings
  3. and to establish, exercise or defend our legal rights (including providing information to others to prevent fraud and reduce credit risk).

Security of your personal data

  1. We will take reasonable technical and organisational measures to prevent the loss, misuse or alteration of your personal data.
  2. We store all personal data provided by you on our secure servers (protected by password and firewall).
  3. All electronic financial transactions entered through our website will be encrypted.
  4. You acknowledge that the transmission of information over the Internet is inherently insecure and we cannot guarantee the security of data sent over the Internet.
  5. You are responsible for maintaining the confidentiality of the password you use to access our site; we will not ask you for a password (except when you log in to our site).


We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to make sure you understand all changes to this policy. We may notify you of changes to this policy by email or through private messages on our website.

Your rights

You can order us to provide you with any personal information we hold about you. The provision of such information will be subject to the presentation of appropriate proof of your identity (for this purpose, we usually accept a photocopy of your passport certified by a notary and an original copy of the bill of services, where your current address is indicated).

To the extent permitted by law, we may refuse to provide the personal data you request. You can order us at any time not to process your personal data for marketing purposes.

In practice, you usually expressly consent in advance to how we will use your personal data for marketing purposes, or we will offer you the option to opt out of the use of your personal data for marketing purposes.

Third-party websites

Our website contains hyperlinks to and details of third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Data update

Please let us know if your personal information we hold needs to be corrected or updated.

M. Cookies

  1. Our website uses cookies. A cookie is a file containing an identifier (string of letters and numbers) that is sent by the web server to the web browser and stored by the web browser. This identifier is then sent back to the server whenever the browser requests a page view from the server. Cookies can be either “persistent” or “relational”. Persistent cookies will be stored by the web browser and remain valid until their expiration date, unless they are deleted by the user before the expiration date. Session cookies, on the other hand, expire at the end of the user's session after closing the web browser. Cookies do not normally contain any information that uniquely identifies the user, but the personal data we store about you may be linked to the information stored and obtained from cookies.
  2. Most browsers allow you to refuse to accept cookies — for example:
  1. in Internet Explorer (version 10) you can block cookies by changing the cookie processing settings, which is available by clicking on “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
  2. in Firefox (Version 24) you can block all cookies by clicking on “Tools”, “Options”, “Privacy”, then in the drop-down menu select “Use custom history settings” and uncheck the box “Accept cookies from sites”
  3. In Chrome (version 29), you can block all cookies in the “Customization and control” menu, where you can click on “Settings”, “Show advanced settings” and “Content settings” and then under the heading “Cookies” select “Block websites from setting any data”.

Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all functions on our website.

  1. You can delete cookies already stored on your computer — for example:
  1. In Internet Explorer (version 10), you must delete cookies manually (instructions on how to do this can be found here:
  2. in Firefox (Version 24) you can delete cookies by clicking on “Tools”, “Options” and “Privacy”, then select “Use custom history settings”, click “Show cookies” and then click “Delete all cookies”
  3. in Chrome (version 29) you can delete all cookies in the “Customization and Control” menu, where you click on “Settings”, “Show advanced settings” and “Clear browser data” and select “Delete cookies and other site and extension data” before clicking on “Clear browser data”.
  1. Deleting cookies will have a negative impact on the usability of many websites.